Returns & Refunds
30-Day Money-Back Guarantee
We want you to love Hearvelle. If it isn’t right for you, you can return it within 30 days of delivery for a full refund of the product price.
How to start a return
- Email support@hearvelle.com with your order number.
- We’ll reply with a simple return address and instructions.
- Once your return is received, we’ll process your refund to the original payment method within 5–7 business days.
Good to know
- Items should be returned in reasonable condition with the charging case.
- Return shipping is the customer’s responsibility unless the item arrived faulty.
- If anything arrives damaged or faulty, contact us and we’ll make it right at no cost to you.
Returns address: Hearvelle Fulfilment Ltd, Rhosili Rd, Northampton NN4 7JE, United Kingdom · +44 1604 267420.